Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Your name, email address, phone number, and company details.
• Project and enquiry information you submit through contact or registration forms.
• Technical data such as IP address, browser type, device type, and pages visited.
• Cookies and usage data that help us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide requested services.
• Prepare quotations, proposals, invoices, and project documentation.
• Manage registrations, bookings, and website requests.
• Improve our website, support, and service delivery.
• Send relevant service updates or marketing communication where consent applies.

3. Sharing of Personal Information

BananaHub does not sell or rent your personal information. We may share your information with trusted third-party providers where necessary to operate our business, such as hosting providers, payment processors, form providers, analytics tools, or IT support partners.

We may also disclose information where required to comply with legal obligations, protect our rights, or respond to lawful requests from regulators or authorities.

4. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, loss, disclosure, or alteration. While we take appropriate steps to safeguard data, no internet-based system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, understand user behaviour, analyse traffic, and improve performance. You can usually adjust your browser settings to refuse or manage cookies, although some site functionality may be affected.

6. Your Rights

Subject to applicable law, including the Protection of Personal Information Act, 2013 (POPIA), you may have the right to:

• Request access to the personal information we hold about you.
• Request correction, update, or deletion of your information where appropriate.
• Object to certain types of processing or withdraw consent where processing is consent-based.
• Lodge a complaint if you believe your information has been handled improperly.

7. Third-Party Links

Our website may contain links to external websites or platforms. BananaHub is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. The latest version will always be published on this page with the updated effective date.

9. Contact Us